I purchased the Lilac Floral Tumbler a while back and absolutely LOVE it! However it ran into a little trouble when it JUMPED (I promise, I had nothing to do with it) off the coffee table and chipped the lid. I was irritated, so I went to the Katydid site and low and behold you can order replacement lids! So I did! When the lid arrived I noticed a slight problem - IT WAS THE WRONG COLOR!! What to do? I couldn't go around with an orchid lid on a lilac tumbler! So, I emailed customer service. They quickly responded and rectified the situation without one insult to my intelligence - lol! Seriously though, this product is awesome and the customer service is even better!!