I purchase two a burgundy and a green the zipper was not sewn properly and the bottom was bent out of shape it was tedious to try to send it back.But when I let them know the condition , they were on top of it very courteous They replaced it immediately.The customer service is excellent. They were very hands-on with the problem. I really appreciate that.
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Liza
Looks really nice in person
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Ann Mace
Great Tote
Great and just what I wanted!
Thank you for your positive review of our Black Rectangular Puffer Tote Bag! We are happy to hear that it met your expectations and was just what you were looking for. Thank you for choosing our product and we hope you continue to enjoy it. Have a great day!
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LA Adkins
Lovely Tote
I received this in the green yesterday, it's very roomy, lots of compartments for storage for when traveling. Love the material, color, and the shoulder strap is a bonus.
Will be coming back for more to give as gifts. I highly recommend this tote.
Hi there! Thank you so much for your lovely review of our Forest Green Tote Bag . We're thrilled to hear that you are enjoying the spaciousness and convenient compartments of the bag, as well as the added bonus of the shoulder strap. We truly appreciate your recommendation and look forward to welcoming you back for more gifts in the future. Happy travels!
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anonymous
Finally contacted and totally pleased
I had a complaint and sent an email and made several phone calls. I did not hear back for a week. When they contacted me, they were extremely courteous and professional. They went above and beyond to satisfy me. This company is one to be trusted. They made my day.
Dear valued customer, thank you for taking the time to leave us a review. We are glad to hear that our customer service team was able to address your concerns and provide you with a satisfactory resolution. We strive to exceed our customers' expectations and it brings us joy to know that we made your day. Thank you for trusting us and we look forward to serving you in the future. Have a great day!
